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KMID : 1140520220260010101
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Korean Journal of Emergency Medical Services
2022 Volume.26 No. 1 p.101 ~ p.118
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The effects of emotional labor and job stress on the fatigue of 119 emergency medical technicians
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Lim Wan-Yeong
Kim Chul-Tae
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Abstract
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Purpose: This is a descriptive research study that aims to identify factors affecting fatigue by examining the degree of emotional labor, job stress, and fatigue of 119 emergency medical technicians (119 EMTs). The correlation between emotional labor, job stress, and fatigue was also confirmed.
Methods: A total of 139 EMTs working in the Daejeon area participated in this study. Data were collected from July 6-15, 2021.
Results: When the number of dispatches was high and the job was dissatisfying, the degree of emotional labor was high. In addition, the shorter the work experience and the lower the job satisfaction are, the higher the job stress is. The degree of fatigue was significantly higher in female than male 119 EMTs, and when they had short work experience and were dissatisfied with their job, the degree of fatigue was higher. Moreover, there was a significant correlation between emotional labor, job stress, and fatigue of the 119 EMTs.
Conclusion: To reduce emotional labor, job stress, and fatigue of 119 EMTs, appropriate interventions for each factor and institutional improvements are required.
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KEYWORD
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Emotional labor, Job stress, Fatigue, 119 emergency medical technician
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